Q:Are the prices listed your wholesale prices?
A:The prices listed on our website are our wholesale
prices. We are a wholesale manufacturer
and do not offer any special pricing that is not currently listed on the
website. Please contact our team to learn
about subscribing to our newsletter to learn about any exciting new promotions
that we offer.
Q:How many art proofs can I get before ordering?
A:Our art department is happy to provide up to three (3) free art proofs
per order. Any additional artwork proofs
will incur a $10.00 graphic artwork fee per additional proof.
Q:What does production time mean?
A:Production will start within one (1) business day of your approved and
signed order documents and pre-payment being received by our staff. When your order does move into production,
you will receive an e-mail from our processing department with a production
status confirmation. Please note that
production times can vary by 1-2 weeks from what is estimated in your
confirmation e-mail during peak season.
Production time will include the time that your item is being created in
our factory. Shipping time within the
continental United States will be 3-5 business days after production has been
Q:What are my rush options?
A:We can offer a rush on a variety of our products. Please note that some rush options may
increase the unit price and some rush options are a flat rate rush fee. Please inquire with our customer service
staff before placing your order to see if we can meet your in-hands date. We are unable to guarantee any rushes without
pre-approval from the production manager, so please call us as quickly as
possible to inquire about being added to our rush schedule. Rush fees will apply to any rush order.
Q:How do I care for my products?
A:It is important to utilize only a mild detergent and low pressure when washing any vehicles with plate or frame products on it. We also recommend storing your products in a cool, dry environment because extreme heat or cold will cause your products to wear faster and could cause damage to imprint.
Q:What is the difference between your poly-ad license plate thicknesses?
A:We offer a variety of thicknesses on our poly-ad license plates. The plate itself is made from a thin
plastic. We utilize polyethylene, which
is a premium plastic material that will not turn yellow. The .015 mil is roughly as thick as a
laminated flyer. The .020 mil is going
to be slightly thicker and more comparable to laminated cardstock. Our .030 mil poly-ad license plate is going
to be comparable in thickness to a credit or debit card. The .055 mil poly-ad plate is roughly as
thick as two credit cards stacked on top of each other.
Q:What is the difference between full color and spot color printing processes?
The full color printing process can be utilized on a
variety of our products, including the full color poly-ad license plate, full
color laser frost acrylic license plate, full color embossed aluminum license
plate, full color aluminum license frame, full color plastic license frame,
chrome plated metal UV acrylic strip license frame, and a variety of our decal
options. A full color printing process
utilizes a CMYK color combination, similar to your color printer. We use state-of-the-art printing machines to
facilitate high-detail artwork with numerous colors. This is a great option for a very detailed
logo or any artwork that features color gradients. We are not able to guarantee an exact match
on a PMS color with the full color process, as even the closest CMYK equivalent
will differ slightly from a Pantone color.
The spot color printing process ensures that your
imprint will be vibrant and bold. We can
match your PMS color to get the closest match as possible to your logo. The spot color process utilizes a silkscreen
method of printing. A mesh screen is
created to paint over, which is how the silkscreen imprint is put onto a plate
or frame product. Please keep in mind
that some products do have PMS match fees for colors that we do not keep in stock.
Q:What is the difference between a raised plastic license frame and a silkscreen license frame?
Our raised plastic license plate frame is a 3-D
injection molded frame product. We will
create a mold to inject with plastic to create this product for you. Once the product is molded, we will then hot
stamp your requested imprint color. The
lettering is going to be raised and will really stand out on a moving
vehicle. Because this is a molded
product, there are some restrictions as far as colors touching. Colors must be separated by the actual
plastic color of the frame. This frame
option is a popular choice for car dealerships, schools, and other
organizations. The minimum order
quantity of the raised plastic license plate frame is 250 pieces. Standard production time on the raised plastic
frame is 4-6 weeks with an upgraded paid rush option of 10-15 business days.
Our silkscreen plastic
license plate frame is also plastic, but the imprint is printed flat on top of
the frame. Silkscreen frames allow for
more detail in the artwork, as colors can touch each other. We offer standard production of 3-4 weeks and
quick production of 6-9 business days.
We also offer lower minimum order quantities of 150 pieces on the quick
production option of the silkscreen plastic license plate frame.
Q:What are the two chrome faced frame options?
Our classic chrome faced license frame comes with a
recessed background and raised text. The
standard option for this frame is a black frame with a chrome face, the
recessed black panel, and raised chrome text.
Our chrome faced recessed frame starts off as a black
frame with the added chrome face and the text or imprint is recessed from the
chrome face. This gives an engraved
look. There are not any imprint color
options available on this frame, as the color of the text is the actual frame
color below the chrome face.
non-standard upgrade options available on both the chrome faced and the chrome faced
recessed frame, including premium color frames and a brushed chrome finish
instead of the standard shiny chrome. We
also offer a satin finish option for the chrome faced frame as well as a shiny
gold face option. Pricing for these
options will differ than the standard pricing listed on our website, so please
inquire with one of our friendly customer service representatives for pricing.
Q:What is the difference between the chrome dipped frame and a chrome faced frame?
We offer a variety of chrome frame options. The chrome dipped frame typically starts off
as a black plastic that is injection molded to create your frame. The frame is then fully submerged in an OEM
chrome solution and dried to create the plasti-chrome license plate frame. There will not be any of the original black
frame showing. Once the frame has been
dipped in the chrome, we are then able to hot stamp the requested imprint color
on top of it.
The chrome faced frames will start off as your
requested color frame. The black frame
is standard and there are premium frame color options available as an
upgrade. A chrome foiling is then added
to the face of the frame. The sides and
back of the frame will remain your chosen frame color and the face of the frame
will have the shiny chrome imprint.
Q:How will my order be shipping and how long will it take to get to me?
We ship the majority of our products via UPS
Ground. Some of our silkscreen frames
and our poly-ad license plates may ship via FedEx Ground. We can offer expedited shipping options. Please contact us for a quote on expedited
shipping. Standard ground shipping will
take 3-5 business days within the continental United States. Orders shipping to Canada can take an
additional 3-5 business days for standard ground shipping.
Any international orders that will be shipping outside
of the United States or Canada will require a freight forwarder, as we are only
able to ship within North America.
Q:Why do I have to pay two shipping charges on my order?
A:License Plates and Frames has seven different office
locations. To keep our production
schedule running swiftly, we will typically produce your products at our
different manufacturing facilities. If
you order two items from us, they may ship out of two different locations and there
will be two separate shipping charges incurred on your invoice for this reason.
Q:Why are you charging me a set-up charge or a mold charge?
Due to the custom nature of our products, we must set
up artwork for every new order that comes through. On our custom molded products, we create a
mold that will go through our machine to be filled with the plastic or metal
material that constructs your promotional product. Our silkscreen products require set-up charges
to set up the actual mesh screen utilized to print over. This is a very industry standard process and
once the initial set-up charges have been paid, there will not be another full
set-up charge for a re-order as long as the artwork stays the same.
The only product that does feature a re-order fee of
any sort are our silkscreen plastic license plate frames, as we are unable to
save the screen for any future re-orders.
The re-order fee is reduced from the full set-up charge. Please inquire with our customer service
staff for a quote on your re-order of our silkscreen frames.
Q:Why has a white underlay been suggested?
A:Any time that you print a color other than white onto
a dark surface such as a black license plate or license plate frame, the color
will end up appearing much darker than originally intended. For this reason, we recommend adding a white
underlay. The white underlay does have
an additional color imprint charge per piece and may also incur an additional
set-up charge. When using a white
underlay, we will first print your imprint exactly as shown on your artwork
proof with white prior to printing the requested imprint color. This will make the process much more like
printing on a white surface than a black surface. This process can be replicated and explained
best by taking a red marker and drawing a circle onto a black sheet of
paper. The red ink will not show up on
the black paper. If you first draw that
same circle with a white out pen and then proceed to re-draw the circle in the
red marker, the red circle will then become visible and will be easily noticed
on the black sheet of paper.
Q:What are overruns and underruns?
A:When manufacturing custom plastic or metal products,
the machines can produce a total of 10% over or 10% under runs. We set our machines up to produce a certain
amount over the intended order because not every piece in production will come
out as intended. Typically, we end up
scrapping several pieces per order, which can lead to under runs or an exact
quantity amount. If more pieces turn out
as intended, there can be up to 10% over runs on orders. For minimum quantities these overruns can go up to 20%. Any cost difference will be adjusted on the invoice and will be billed or credited using the billing information on file.
Q:Why is there an artwork fee on my invoice?
A:Our minimum artwork guidelines and requirements specify that on a full
color license plate product, we can utilize a jpeg as long as it is 300 DPI and
6x12 in size. On any other product, we do
require a vector file for the artwork you would like to utilize on your
product. The vector file must be a true
vector file with all fonts converted to outlines/curves. If low resolution artwork was sent over, we
can vector it and if it will take longer than one (1) hour for our art
department to recreate the logo in a vector format, we will contact you first
to collect the vector fee as quoted by our lead graphic artist on staff. If the artwork takes under an hour to
re-create, our team will re-create it for you and add a small artwork fee to
your invoice prior to ordering.
Q:Do you offer any other products?
A:We offer a variety of other promotional products,
including business cards, pens, decals, koozies, stickers, plastic and metal
key tags, lanyards, imprinted cups or mugs, pencils, shoelaces, lapel pins,
cufflinks, and much more! Please inquire
with our friendly and knowledgeable staff to get a quote for any product that
you are interested in ordering.